Visit \\ Accessibility & Security Services

Welcome to PEM

Enjoy your experience!

Accessibility

All public areas of the museum are accessible to wheelchairs; the historic houses are not. Yin Yu Tang: A Chinese House offers limited wheelchair accessibility. A representative at the information desk will be happy to discuss accessible routes and amenities. Please contact our Guest Services Department for additional information at 978-542-1644.

 Wheelchair-accessible bathrooms are located throughout the museum. Private family bathrooms are available on the first floor. 

You are welcome to borrow wheelchairs (standard and wide), strollers and rollators from the coatroom (available on a first-come, first-served basis). 

Service Animals
Service animals are welcome in the museum. 

Parking
Accessible parking is available in the paid garage on New Liberty Street, across from the National Park Service Visitor Center. 

Entrance
The New Liberty Street and Charter Street entrances are available for wheelchair drop-offs. All street-level doors can be operated with a push button. 

Public Programs and Interpretation
A Braille informational brochure and audio stop sheet for Yin Yu Tang, A Chinese House, and a Braille brochure about the museum's history are available at the information desk.

Wheelchair seating and assistive listening devices are available for public programs in Morse Auditorium. Requests for an ASL interpreter should be made at least two weeks before your visit. Large-print transcripts of guides to select exhibitions and Yin Yu Tang, A Chinese House are available at the information desk. 

For more information, please call 978-745-9500, ext. 3144.


For security reasons

All parcels, including handbags, brought into the museum are subject to search.

Parcels 11 x 15 inches or larger may not be brought into the galleries without a security pass.

Umbrellas are not permitted in the galleries.

Neither knapsacks nor backpack baby carriers may be worn in the galleries.

Photography without flash, for personal use only, is permitted, except where noted. Flash photography, video and the use of tripods and selfie sticks are permitted only with prior approval from the Security Department.

Out of consideration for others, set cell phones to silent at all times. Please refrain from talking on cell phones and using excessive flash in the galleries.

Painted faces, masks, and large costumes and hats are not permitted.

Please contact the security office at 978-745-9500, ext. 3190 for more information.


Services available for your comfort

A coat check is located just inside the entrance of the museum. Pay phones are also located in this area.

Storage lockers: Key-operated lockers are available in the main building and in Phillips Library for small bags and personal items.

Elevator access: Elevators are located just off the Atrium, in the Yin Yu Tang annex, and in Dodge Wing.

Wheelchair accessibility: Museum galleries are wheelchair accessible. Wheelchairs are available on a first-come, first-served basis. Please ask for assistance at the coat check.

Baby-changing stations are located in all restrooms on the first floor of the museum.

Strollers are allowed in the galleries but not in Yin Yu Tang. They may be checked at the coat room.

Strollers and wheelchairs are available on loan from the coat room.