Your Health & Safety

The health and safety of PEM’s staff and visitors is our highest priority. PEM has increased its safety protocols, including the frequency and intensity of its sanitation and disinfection efforts across the museum.

To allow for safe physical distancing, a limited number of visitors will be allowed inside the museum and its galleries at any time. Timed tickets can be reserved at pem.org/tickets.

All museum visitors must abide by Massachusetts' Travel Order. This requires that if you have traveled to Massachusetts from any state not considered Lower Risk, that you must either quarantine for 14 days or have proof of a negative COVID-19 test taken within 72-hours prior to your arrival.

To comply with new safety protocols, the Where the Questions Live exhibition and The Pod in the Art & Nature Center are temporarily closed to the public.

All staff and visitors are required to adhere to the following guidelines:

Do not enter icon#asset:2511

If you are experiencing any symptoms of COVID-19, please do not enter the museum

Wear face coverings over the nose and mouth at all times

Stay at least 6 feet away from others

Abide by all posted signage

Wash hands frequently


Please read over these FAQs to help prepare for your visit.

High-contact surfaces such as door handles, elevator buttons, railings, and restrooms are cleaned thoroughly multiple times per day. Hand sanitizer and sanitized wipe dispensers are available throughout the museum and museum offices.

Our HVAC systems, with new additional levels of filtration, have been calibrated to introduce more outside air. Aerosol disinfectant foggers are used after-hours on a daily basis in the museum’s large public spaces.

Upon arriving at PEM, the Guest Services team will welcome you and handle your ticketing from behind a sanitation barrier. Floor decals help reinforce physical distancing and signs provide instruction on how to best navigate stairwells and elevators.

Occupancy limits will be posted for each gallery and PEM staff will help ensure that visitor density remains at safe levels. Single-use tissues will be provided to safely open doors. For the time being, there will be no coat check or locker service, so please plan accordingly. Water bubblers are also offline. Guide-led gallery and house tours are postponed until further notice.

PEM will continue to refine and adapt its protocols based on emerging public and environmental health recommendations and your suggestions.

Yes, please. To ensure the museum density is at safe levels, we are asking visitors to purchase timed tickets at pem.org/tickets. PEM members, who receive free admission, are also asked to reserve a preferred time slot. The ticket is valid the entire day and visitors may leave and return at their pleasure.

Timed tickets for The Salem Witch Trials 1692 and Salem Stories are available at pem.org/tickets. After selecting General Admission, make sure to add your desired exhibition to your visit. General Admission tickets do not guarantee entry to The Salem Witch Trials 1692 and Salem Stories. Operating on a reduced capacity, The Salem Witch Trials 1692 can accommodate 20 people per 30-minute time block and Salem Stories can accommodate 10 people per 30-minute block. If you're late for your ticket time, entry will be permitted at the discretion of staff.

In adherence with state law and to protect the safety of visitors and staff, face coverings over the nose and mouth are required at all times. Visitors are allowed to remove face coverings only when seated in the Atrium Café.

We have a small team of frontline workers and we need to do everything we can to ensure the safety of our staff as well as our visitors. Abiding by the protocols in place, however cumbersome, helps ensure the best outcomes for everyone who comes to the museum.

We ask visitors to conduct their own health assessment before entering the building. If you are experiencing any symptoms of COVID-19, we ask that you do not enter the museum.

All staff must take a self-health assessment before entering the museum and follow all safety protocols, including wearing face coverings whenever in the museum or PEM office spaces.

Additional Guest Services staff and new posted signage will help communicate the proper paths to follow throughout the museum. Most stairways are one-way access, and elevator and gallery capacity will be limited to allow for people to stay at least 6 feet away from others.

We are thrilled to report that the majority of PEM’s gallery spaces are open to visitors, including our much-anticipated fall exhibitions, The Salem Witch Trials 1692 and Salem Stories. For a complete list of exhibitions on view, visit pem.org/whats-on.

Yes, visitors are encouraged to visit this tranquil outdoor space with soothing water features. Masks are required and capacity is limited.

Yes, visitors are encouraged to order in advance at https://www.toasttab.com/atrium%20cafe/v3. Tables are arranged to allow for safe physical distancing.

At this time, the coat check and lockers are unavailable. A self-check coat rack with limited space in available. The museum recommends leaving any valuable items at home at this time. Note: All bags brought into the museum are subject to inspection by PEM’s security team.

Yin Yu Tang Chinese house is open for self-guided tours at a limited capacity. The other houses on PEM’s campus are not open at this time. The lovely Ropes Mansion garden, a 10-minute walk from the museum, is open seven days a week, from dawn to dusk. There is no charge to visit the garden.

At this time, to allow for physical distancing, we have suspended all tours and public programming. Visit pem.org for art-making activities created by our education team and information about upcoming virtual programs.

Yes, and PEM members receive a 10 percent discount, as always. The store capacity has been reduced to allow for safer browsing of the merchandise.

We are a short walk from the city-owned parking garage on New Liberty Street.

On Saturday, July 25, PEM learned that a staff member tested positive for COVID-19. This individual was working at the museum on Thursday, July 23 through Saturday, July 25, and during this time was wearing a mask and practicing social distancing at all times. Out of an abundance of caution, all ticket holders during those days have been contacted and been made aware of this situation. Additionally, security footage was reviewed to ensure that no visitors had prolonged exposure or interaction with this individual. On Saturday, July 25, PEM’s facilities underwent a deep cleaning and sanitization process. PEM will continue to stay responsive and keep open communication with our community. We will also continue to update and refine our practices to ensure the safety of our visitors and staff. This remains our highest priority.